Yep. I don’t know what happened. They used to be a super company and great to clients. I have 8 units not to mention the ones I had in the past I got rid off. I am in the process of trying to recover 2tb or irreplaceable images and I am loosing my mind.
Your best chance of getting help is to ask for it here, from the community but if you don’t tell us what the problem is we can’t even begin to help. Having a good rant sure makes you feel better though.