[quote=“DumbTechDude, post:11, topic:951”]
Yes he could, because he is still assuming the data is there. What if the read only firmware caused his assumed data in those packs to change by comparison alone? Grounds for a lawsuit? I’m sure there are cases of rescue teams sent to retrieve hikers, skiers and boarders putting their lives on the line only to be sued later on because they couldn’t get there fast enough to save his wife/girlfriend or the rescue itself went bad! [/quote]
DRI told him that his data are gone.
DRI also said several times that there is no company they are aware of that could do a data rescue (as it could be done with normal RAID solutions). And if they publish the “rescue” firmware with the clearly markings of “DON’T US IT ASLONG AS WE TOLD YOU SO.” everybody should now that if data are lost there is no way of suing DRI.
Which by the way is a normal argument here in Germany. I you as a user flash your device yourself, and you break it… sorry your own fault not ours.
So at the end data are gone, he have to life with it. If the rescue firmware can restore them… good… if it doesn’t no change in the situation.
[quote=“DumbTechDude, post:11, topic:951”]
Speaking of Drobo problems. You know, it isn’t too hard to find out the bad things about Drobo just by using Google. Youtube has a video of a Drobo with 4 flashing red lights. You do not need to have a secret decoder ring to read, ahem, the forum here.[/quote]
This board can’t be accessed without a serial number of a drobo. So it can’t be seen as a resource for “problems with drobos” before you buy it.
For every video or article you find out there with bugs and problems of the Drobo, you can find at least one article that tells you how cool and reliable the Drobo is.
The problem is that iCali and others are promoting this device like nothing else.
For example we hat here in Germany several positive articles about the Drobo, even if it had the problem with the Seagate discs. Without mentioning that DRI didn’t certificated the 1.5TB discs. So some people ordered Drobos together with these drives. Ok that might not DRIs fault, but if you tried to find information on DRIs web page at that moment you had to search for warnings about these discs. A big red blinking button at the DRI main page could had prevented some of the resulting problems.
DRI also shows the Drobo in a way that swapping a disc is just a thing of some seconds or maximum minutes. So you don’t think a lot about “what could happen when I swap a disc”, but if they would write somewhere that swapping a disc could take up to (to take my last experience) 73 hours, I would really think about that.
I mean 73 hours of heavy disc activity, maybe because of a damaged disc… do I really want to take my other discs at risk or do I wait till i can afford a whole set of new discs and do a proper backup first?
It would also throw another light to the discussion why you should use dual disc over single disc redundancy.
[quote=“DumbTechDude, post:11, topic:951”]There are other RAID solutions that perform better than a Drobo, but lack the offer of upgradability and thin provisioning of the Drobo and the choice of mixed disk packs.
Today, people merely relate RAID as their primary storage unit and assumed that it is and also having the “cool” factor. In the case of Hacker’s case, his 1.2Tb could easily be stored in 2 independent external 1TB since he could afford to buy 2 1TB which he had in his Drobo. And when people make that assumption that RAID is backup, however, it is understandable for people to complain and curse the makers of RAID for whatever means necessary.[/quote]
People are more and more relying on RAIDs as primary backup solution, right!
I just have to look at my friends and family. There are a lot of them out there. Even if you tell them do make proper backups, at least on an optical medium… “Naaa I have a mirrored disc so no problem.” The point is that the size of the discs increases a lot faster then the size of affordable backup media. So they simply think that another disc is a good option (which could, but not if it is in the same enclosure).
So the result is clear, we have to tell them this over and over again… a RAID is not a backup. At least if the RAID isn’t a copy of another RAID in another building.
But we also have to see another side of the problem.
I have a lot of backups of old stuff on floppy discs from my times before Mac… hell even before I got my first PC. But what are they worth? Next to nothing, since I doesn’t have a 5 1/2" floppy to connect to my computer even if I could run the old software somehow. So changing technology and no longer supported file formats are also something you should keep in mind when you backup your data.
The point is that all of this isn’t a problem of DRI.
DRIs only problem is to offer there customers a device that protect the user data against single (or in some cases with the 8-slot Drobos, dual) disc failure. And if the Discs are OK but the DRI hardware has a problem they should do whatever they can do to offer an option to give the owner a chance to get the data back.
I’m not asking DRI to send a technician within 24 hours to my house to fix the problem. But they have ways that doesn’t cost much (in fact only a few mega byte on there web server).
First they could offer some more information about what they recommend and make them highly visible for people. E.g. there was a flyer right in front of the disc slots, when I opened the Drobo to put my first disc into it. Good place to add an information about the “Even if we trust our product you should do backups on other media as well.”-sentince.
Secondly, they could open this forum as read only for people who want to get more information about the Drobo.
Once DRI said that they closed the forum because of people from other companies who posted false information here. Sorry but that can still happen if you make this forum public for everyone with a valid serial number!
Hey interested users doesn’t even need a user account to read here… just let them browse, that should be a software flag to change somewhere in an config file!
Third, publish the rescue firmware.
If you are willing to help then you find a way to publish it in a way you are protected against a law suite. So this isn’t an argument either.
Fourth, and I have to admit that it could cost some money but it will also give some credits to your company!
Find a company like Ontrack that could do the file recovery if DRI gave up the customers. Right it will cost the users a lot of money to get back there data this way, but if you take the step to “Professional rack mounted devices” you should be aware that the life of other companies depend on that data!
Which let me wonder, does DRI use Drobo Pro (or elite) in there own company? Does they use it as there only backup? Or what else does they use?
Hm I know there are other things that could be done easily, but as long as DRI isn’t willing to even talk about some of these steps it doesn’t make any sense to write about it.