I have a Drobo S that I purchased a few months ago. I recently woke up to it rebuilding, which I thought was odd, and so when the short rebuild was done I put in a support ticket (100411-000009) with the Diagnostics file attached. I was surprised when someone emailed me back saying I had to replace my Drobo S with another unit. I was told that I should wait and someone from RMA would contact me.
So today I get a call from someone at Drobo telling me I need to send back my Drobo S, and that not only would I have to send the Drobo S out myself and wait for it to get there, but that I would have to wait for it to return via ground shipping as well. When I asked about advanced replacement, he told me that not only do I need to buy Drobocare, which I would actually be fine with, but that he has to put a $799 hold on my debit card. I don’t have a credit card, and I don’t make enough money that putting $799 on my debit card randomly is an option. I don’t want to be without my data for two weeks. I didn’t buy a Drobo so I could be without my Data for two weeks. I promise I’m not trying to rip Drobo off and score myself a free Drobo S, I just want my Data without having to pay another $800
Can anyone help me?