a friend of mine is bugging me to sell him my Drobo.
Honestly i would like to do so, but I don’t know if he could use my serial number to create a account for himself here in the forum. Because I guess that this forum is the only way to have at least a chance to get happy with a Drobo.
How would you solve it easier? They have a method that involves the buyer sending one of those horrifically complicated things known as an ‘email’ and then Jennifer performs the equally horrific task of registering them. Oh, the horror.
Deal with the IRS. That is comlpicated and should be made easier. This is one of those things in life that, yes, involves more than clicking a button, but no, won’t lead to many hours of wasted time.
My employer has a similar situation, and we thought about what would work and such. We came to the conclusion that an automated method wasn’t worth the investment. It was easier to handle an “I’m going to sell this, please unregister it” on a case-by-case basis. It’s one of those things that a three-way conference call or two separate phone calls or emails handles better than plugging two people’s private information into an online form.
But what if, as in this case, you’re selling A to get B, and then selling B to get C?
Do you have to “unregister” your current username and re-register (with a new username?) under the serial numbers of the new devices you replaced? That would seem clunky and unwieldy (and underscores why serial-number based forum subscriptions do not scale).
hm good point. so either allowing several users with the same serial number or (even better) remove this crapy serial number stuff. There is no proper reason to hav it here anyway. If I want do show myself of as a Drobo user, I could go to my local electronic store buy the Drobo and give it back after writing down its serial number.
As of now, we won’t boot them from the forum. I would hope that if someone gives up their drobo and they no longer have it they would be an adult and refrain from posting on DroboSpace unless they have useful/valuable information they could still share.
It’s not that we like that “what if” game. I spoke to a friend of mine who is doing IT consulting and when I showed him this topic his first reaction was a facepalm followed by “If we in our company would act like that we could close the company. That is a typical usecase that has to be one of the first points you have to solve before starting to sell your products. Do you want to give support for second hand users, or not? It is a question of money, you have to write it down in your sells contract.”