[VIDEO] - Resource In Use and Advanced Controls Problems

Drobo - End of Sale Drobo FS
1

I’ve uploaded a short video to describe how these problems manifest themselves.

The short version is this:

  1. Even after firmware 1.0.4, I am unable to mount shares
  2. Advanced Controls button quickly “grays out” after logging in, preventing you from using the advanced controls functions.

http://www.youtube.com/watch?v=uHrNGSud8Nc

YouTube says the quality will improve after the video is done processing. Right now you couldn’t see my serial number anyway. (You’ll get it after watching the video).[hr]

For the record, in the video you can see a CMD window. I was checking NET USE to see if there was a disconnected drive that I could delete and clear out windows cache, as suggested by Jen the moderator. The only drive it lists is \Drobo-FS\DroboApps. That drive doesn’t even show up in the “Mount” checkbox list anymore. I think it used to in the previous dashboard version.

FYI: Windows 7 x64

2

Have you opened a support case?

3

Yes. I went through many days of questions and testing with Chad in support. I stopped short of sending all my application logs, as I was not comfortable with that, but all the standard reboot / disable antivirus / close explorer windows / uninstall - reinstall etc etc did not help. I went for over a week running these tests, and have run out of patience. I am posting it here to see if other people are having this issue and to gather additional input / suggestions.

Chad hadn’t mentioned the NET USE check, which you had recommended on another thread. That was good to check. I didn’t have any straggling Z: drives out there, but at least it was another good thing to check. Thanks for the recommendation, Jen.

4

Well, about the application logs, those are requested by our senior tech when they need to further investigate issues.

5

Great idea on using video - seeing what you’re seeing is the next best thing to actually being there.

I’d delete (disconnect) the Y: share as well, just in case Drobo Dashboard is somehow giving preference to Y:

6

Is your FS connected to a router/switch or directly connected to your NIC card on your computer?

7

Was that hum in the background coming from your Drobo? or are you in a data center?

8

LOL, actually that is my computer. I used to have an original Drobo sitting next to it, so it was twice as loud.

Jen:
The Drobo is connected to a main switch, which is connected to the rest of the house, including the router. I understand about the application logs, I was just personally unwilling to turn them over. I’m sure you will find someone to do it, however.

Bhiga:
Thanks, I was wondering that in the back of my mind as well. The strange thing is that I don’t see it in the Dashboard anymore (I used to). I think you guys all still see the DroboApps drive in dashboard with a checkbox, right? I’ll kill it in NET USE and see about going from there.

9

Do you have the same issues when you directly connect to a NIC card on your computer bypassing your switch?

10

Are you computers on your network wireless or wired?

11

Jen:
Thanks for the responses. I haven’t tried direct connect. I have a MacBook Pro on wireless, the rest of the computers / media consumption devices are wired. I’ll try direct connect tonight. I have a second NIC I can use…

12

Thanks for the information it helps in our investigation of the issue.