VIA VL805-Q6 USB 3.0

Forum History Drobo 5D
1

I am attempting to connect my new 5D to a USB 3.0 add in card with little success. The card is a four port VIA VL805-Q6 USB card. I have installed the latest drivers I can find - 6.1.7600.4701. I have also installed the VIA SUB 3.0 SPEEDER utility. My attached Western Digital “My Book 1230” USB 3.0 drive works great. But when I plug in the Drobo my Windows 7 system just beeps and no new USB device shows up. If I go into the device manager and scan for new devices the device manager scans forever. Then if I remove the drobo I get a PAGE_FAULT_IN_NONPAGED_AREA error in WDF01000.SYS.

The drobo works flawlessly on USB 2.0 but is rather slow when I know I have a nice 3.0 interface ready and able…

2

5d is the worst piece of pc related equiptment I have ever come across mine has never connected not even once correctly then been used then shut down afterwards I have had a support question open more than 4 months now still no real answers all thats really been suggested as a fix is check the drivers multiple diag files repeated questions I have already answered when it comes to windows 7 64 bit & usb3 drobo 5d just plain don’t work believe me you are not the only one pulling your hair out having purchased the expensive piece of junk

3

OK. I have installed an IOGear GIC320U USB3.0 adapter. The Drobo 5D is operating at USB3 speeds and is seen fine by the PC now.

4

Glad to hear the card swap seems to have fixed your issue.

I wonder what feature of the other card the Drobo didn’t like.

5

I don’t know what is different and drobo staff doesn’t seem interested in finding out. I was perfectly willing to work with them on debugging the original card but didn’t get a very professional response from the support staff. Oh well…

6

My understanding is Drobo only has one software engineer working on the development side. Not terribly encouraging, to be sure.