I’m posting this to find out if anyone else has suffered from a similar incident:
Last week I purchased a Drobo S 5TB bundle from the online store. I set up my Drobo, inserted the drives, format them (all show green), but when I initiate my first Time Machine backup the Drobo starts rebuilding halfway through the backup and ejects from my Mac. Upon Drobo reboot one the 1TB WD drives which were part of the bundle shows up as faulty. I contact Drobo support in order to exchange the faulty drive for a replacement one, only to be notified that they don’t take responsibility for the faulty drive they sold to me and that I’m on my own to go through WD’s warranty replacement process in order to get a replacement drive!!
WTF!!! Drobo is my vendor - they sell me a drive that doesn’t work and then refuse to exchange it? Even Best Buy is better than that! Did anyone else ever have this experience? Or is this an isolated customer service screw-up? Any advice is highly appreciated!