I have an original Drobo, and I just backed it up to replace the drives with WD 2TB Caviar Green drives. To start from scratch, I updated Dashboard to 1.7.3 (on my Mac).
The current firmware is version 1.3.0.
Whether I let Drobo Dashboard automatically upgrade, or I try to do it manually (to 1.3.7), it fails. Interestingly, I don’t get an error message - just an instant response (as soon as I agree to do the upgrade) that I can either reboot the Drobo or let it do it later.
There is no pause to show it is actually sending the firmware to the Drobo.
Anyway, I tell it to reboot the Drobo, and it turns it off. A small orange light turns on, but the fan does not start and the Drobo does nothing. If I manually unplug the power and then start it up again, it runs just fine. But the firmware is unchanged.
I’ve tried reinstalling the Dashboard, I’ve tried it from several Macs and even under Windows. I’m not sure what else I am missing…
Any ideas? I can’t use it at all with the new drives without updating the firmware.