Drobo

Trying to submit support ticket but get AJAX error

I’ve just had the new dashboard crash mid update on our Drobopro and am attempting to submit a support ticket - and although I submitted one before, I’m now getting this error when I press submit -

Ajax data failure: Illegal parameter value

erm
try a differnet browser?

Same error in both Firefox & Chrome. I submitted a previous ticket in Firefox without issue.

We are aware of the issue and working to resolve it as soon as possible.

Thank you for bringing it to our attention!