I agree. After my latest experience I can no longer recommend this for enterprise backup.
All of our company’s data is backed up on our Drobo S. The Drobo was on a power conditioning UPS.
Basically, it went into a reboot loop and wont come out. It no longer shows up on USB at all.
Called Drobo support, its a couple months out of the 1 year warranty. Even though it is very clearly a fault of the Drobo, a $270 Drobocare purchase was our only option.
If this happens again out of the year looks like we’re buying a brand new Drobo.
The Drobo has no flash only bios type support mode like nearly every other modern device. There was no leeway since it was clearly not abused. Just, out of warranty you’re screwed. Here is a bit of a discount on another Drobo but if it happens again you really are screwed.
I know I knew the Warranty terms when buying it but most companies are willing to work with you a bit. I didn’t expect it to fail within a month or two of being out of warranty.
If my car’s wheels fell off right after the warranty I’m pretty sure I’d be suspicious it was a planned obsolescence.
Either way, good luck with your Drobo, I hope you have deep pockets.