You are saying that I should not worry about the issues I raise because you, living in Europe, are apparently getting lifetime free tech support. That is what you are claiming.
I have seen no clear indication whatsoever here that anyone else, especially anyone in the USA, has received any free tech support beyond the expiration of their warranty or Drobocare contract. If I am wrong about this, I will assume those that have received free tech support will chime in. I for one do not care to let my Drobocare contract expire to test this theory. It may be that no one here has asked, assuming they would not get it? I don’t know, but absence of evidence is not evidence of absence so lets hear from those that have tried.
Edit: if you have seen any indication in this forum of free tech support offered then please provide links. Otherwise your “I have never heard of an instance where this is true” is pure conjecture. Absence of evidence is not evidence of absence.
And even if 100 people chime in here saying that they did get free lifetime tech support, that is no guarantee of future results because that is an “unofficial” policy decision on the part of DRI that could be rescinded at any time without notice because they never gave any notice that it was provided. The October 2009 change in the general warranty terms suggests that, if anything, DRI is tightening up on what they provide “for free” or under the standard warranty. IOW, for any Drobo more expensive than a V2 I would not personally roll the dice on this. For that kind of money I want assurance, in writing, as to the longevity of my unit.
And to be clear, I don’t have a “main issue” here. IF Drobos provided clear user-readable logging and diagnostics I would not be so concerned about the longevity of Drobocare. In fact, if I could choose one, I would prefer better diagnostics because then I would not feel compelled to keep buying rather expensive Drobocare. It is the two issues- considered together - that are the “main issue” because they work against the user and that was the point of my post.
Let me put it another way- I doubt you would personally indemnify me against the event that I let it lapse (or cannot renew) and cannot get tech support