Reset without losing data

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1

I have a Drobo5N and I use it as a media server with Plex. The Plex server on the Drobo keeps stopping on its own accord. I have tried uninstalling and reinstalling but it still happens.

I would like to try a reset on the Drobo but I don’t want to lose any data and I don’t have enough spare disks to back it all up.

If I remove the disk pack, then turn the Drobo on and reset it using the dashboard, then turn it off and reinstall the disks, would I lose the data please?

Or any other suggestion that could work would be welcome.

2

It is not recommended to perform a reset without any drives inserted.

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Warning: Doing a pinhole reset on Drobo FS without drives installed will result in data loss. - See more at: http://support.drobo.com/app/answers/detail/a_id/431/kw/reset#sthash.R7bKXkWq.dpuf

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Do you have at least 2 drives to spare?
If yes, you could shutdown the unit remove your disk pack and insert the 2 drives in it to perform a pinhole reset.
http://support.drobo.com/app/answers/detail/a_id/32/

Once this is done, let the unit reboot a few times with the spare drives.

Then shutdown, remove the spare drives and reinsert your original disk pack back, and boot up the unit.

3

hello KelvinY,

would this actually work? without losing data?

thank you in advance.

4

Yes it should, but it must be attempted with spare drives inserted.

After this is done, perform a few boot up with the spare drives, before shutting down unit and inserting original disk pack.

5

Does it have to be 2 drives, can i remove my disk pack and put 1 spare drive?