Drobo

Repeating Droboshare MAC console messages

Got the following messages appearing in my console (Max OSX SL, Macbook Pro) after I wake my MBP from sleep:

Nov 26 21:33:46 Andrew-X-s-Computer mount_smbfs[912]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:33:46 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists
Nov 26 21:34:14 Andrew-X-s-Computer sudo[914]: root : TTY=unknown ; PWD=/ ; USER=Xandy ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0dc083220358/LUN0/Drobo
Nov 26 21:34:16 Andrew-X-s-Computer mount_smbfs[914]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:34:16 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists
Nov 26 21:34:44 Andrew-X-s-Computer sudo[916]: root : TTY=unknown ; PWD=/ ; USER=Xandy ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0dc083220358/LUN0/Drobo
Nov 26 21:34:46 Andrew-X-s-Computer mount_smbfs[916]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:34:46 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists
Nov 26 21:35:14 Andrew-X-s-Computer sudo[920]: root : TTY=unknown ; PWD=/ ; USER=Xandy ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0dc083220358/LUN0/Drobo
Nov 26 21:35:16 Andrew-X-s-Computer mount_smbfs[920]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:35:16 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists
Nov 26 21:35:45 Andrew-X-s-Computer sudo[922]: root : TTY=unknown ; PWD=/ ; USER=Xandy ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0dc083220358/LUN0/Drobo
Nov 26 21:35:47 Andrew-X-s-Computer mount_smbfs[922]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:35:47 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists
Nov 26 21:36:14 Andrew-X-s-Computer sudo[924]: root : TTY=unknown ; PWD=/ ; USER=Xandy ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0dc083220358/LUN0/Drobo
Nov 26 21:36:16 Andrew-X-s-Computer mount_smbfs[924]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:36:16 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists
Nov 26 21:36:44 Andrew-X-s-Computer sudo[930]: root : TTY=unknown ; PWD=/ ; USER=Xandy ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0dc083220358/LUN0/Drobo
Nov 26 21:36:46 Andrew-X-s-Computer mount_smbfs[930]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:36:46 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists
Nov 26 21:37:14 Andrew-X-s-Computer sudo[932]: root : TTY=unknown ; PWD=/ ; USER=Xandy ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0dc083220358/LUN0/Drobo
Nov 26 21:37:16 Andrew-X-s-Computer mount_smbfs[932]: smb_mount: mount failed to DroboShare/Drobo : syserr = File exists
Nov 26 21:37:16 Andrew-X-s-Computer com.datarobotics.ddserviced[44]: mount_smbfs: mount error: /Volumes/DroboShare/0dc083220358/LUN0/Drobo: File exists

Now these don’t cause errors as such, but as you can see from the timings, they just repeat over and over again. When I reboot the MBP and it obviously restarts the ddserviced process, I don’t get these messages. Sleep and wake produce them every time.

The Drobo ddserviced is obviously not working as designed.

Hopefully the answer is not to put my MBP to sleep by closing it’s lid! Or to put the Drobo V2/Drobshare to standyby before I sleep my MBP.

Any help or advice?

Thanks,

Andy

We are aware that this symptom is showing up with a few Mac customers and are actively working to fix it. A new release of Drobo Dashboard will be out shortly that addresses this problem. This issue affects all connection types.

In the meantime, if you need to use Drobo Dashboard, you can revert to version 1.5.1 of Drobo Dashboard. Please refer to our knowledge base article, What is the proper way to uninstall and re-install Drobo Dashboard on my Mac? http://support.datarobotics.com/app/answers/detail/a_id/107/kw/1.5.1/r_id/100004/sno/0 to uninstall version 1.6.0 or 1.6.1. After you successfully uninstall Drobo Dashboard, install 1.5.1. You can get this version at: http://www.drobo.com/support/updates/dashboard/ The file you should download is: ddinstaller_1-5-19930.dmg.

We apologize for the inconvenience.

Has this issue already been resolved? I just bough a drobo and droboshare and installed all updates and still have this behavior?

28.03.10 18:46:34 sudo[3992]     root : TTY=unknown ; PWD=/ ; USER=maike ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0db094622965/LUN0/Drobo 
28.03.10 18:46:34 mount_smbfs[3992] smb_mount: open session failed!: syserr = Broken pipe
 
28.03.10 18:46:34 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:46:34 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:47:04 sudo[3994]     root : TTY=unknown ; PWD=/ ; USER=maike ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0db094622965/LUN0/Drobo 
28.03.10 18:47:04 mount_smbfs[3994] smb_mount: open session failed!: syserr = Broken pipe
 
28.03.10 18:47:04 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:47:04 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:47:34 sudo[3998]     root : TTY=unknown ; PWD=/ ; USER=maike ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0db094622965/LUN0/Drobo 
28.03.10 18:47:34 mount_smbfs[3998] smb_mount: open session failed!: syserr = Broken pipe
 
28.03.10 18:47:34 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:47:34 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:48:04 sudo[4000]     root : TTY=unknown ; PWD=/ ; USER=maike ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0db094622965/LUN0/Drobo 
28.03.10 18:48:04 mount_smbfs[4000] smb_mount: open session failed!: syserr = Broken pipe
 
28.03.10 18:48:04 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:48:04 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 
28.03.10 18:48:34 sudo[4002]     root : TTY=unknown ; PWD=/ ; USER=maike ; COMMAND=/sbin/mount_smbfs -N -o noautomounted -o browse //anonymous:@DroboShare/Drobo /Volumes/DroboShare/0db094622965/LUN0/Drobo 
28.03.10 18:48:34 mount_smbfs[4002] smb_mount: open session failed!: syserr = Broken pipe
 
28.03.10 18:48:34 com.datarobotics.ddserviced[522] mount_smbfs: mount error: /Volumes/DroboShare/0db094622965/LUN0/Drobo: Broken pipe 

Thanks in advance for any help

me.

Update: My Dashboard version is: Version 1.6.8 (1.6.27123)

When do you get these messages? After waking Mac from sleep? All the time the Mac is running and droboshare is connected?

Can you open a support case?