Drobo

Ready for Connection / Drobo Undetected

Here is my slant on this error. I can boot my system and Drobo Dashboard open shows my 2 drobos, 1 1stGen connected via USB and the other 2nd Gen via firewire. Dashboard notifies me I have one drivepack that has an update available. If I try to update it, I g through the process only to have it tell me XXX program is using it and to try again. At this point however, I get the Ready for connection screen. This also happens if I just start the computer and let it run for 10 or 15 minutes. The otherwise informative Dashboard loses connection with the Drobos. I have reinstalled twice and it takes me through a re-boot only to exhibit the same behavior. Right now my Dashboard in the dock has a giant question mark in the middle of it. All this trouble BUT I still have use of the Drobos. Any suggestions?

Thank You!

Images available here
http://drop.io/drobodashboardreadyforconnection

Running Mac OSX 10.5.8

Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version (system): 1.21f4
Serial Number (system): W874804YX8A
Hardware UUID: 00000000-0000-1000-8000-001B63BC1946

Please open a support case.