So far, I’ve been unable to download 1.1.2 successfully, and I can’t find where it might be posted for the old Ctrl trick (or whatever it is).
It occurs to me, however, that DRI never seems to test running in STANDARD mode, as opposed to Admin mode. Has anyone successfully downloaded the new firmware while running a standard user? I hate to have to uninstall and reinstall it, for little reason.
EDIT: That was the problem – as I expected. I installed Drobo Dashboard into my Admin account, and the update worked. Now I will have to reinstall it once again, so that the iSCSI initiator will work when I am running in standard mode – as anyone who has half a brain ought to, unless they want to their systems to become spam 'bots.
Now I can get back to testing again.
However, I’d like to quote something Jennifer said when the new forum started up:
"DroboSpace is now operated by the Drobo experts in the Data Robotics Support organization, with the new goal of responding to questions, providing useful feedback, and otherwise supporting the Drobo user base.
“Some of the advantages of the new and improved DroboSpace include:
• Quickly respond to hot topics with our in-house response team
• Provide direct information to our community without third-party lag time”
Well, excuse ME, but several of us have wasted quite a bit of time to research the issue of unacceptable performance, and honestly trying to help DRI in dealing with this problem, after several people have said that Tech Support has claimed that they cannot recreate the problem, and (presumably) don’t understand what is happening.
And then, after everyone has spent hours trying to debug this problem, and the performance thread has grown to five pages, SUDDENLY we see a new firmware update, with no notice, and apparently no beta testing? Contrary to the usual practice of letting things cook for a while, this is now available immediately?!
And no one knew this was coming? None of the Data Robotics Support organization, or anyone charged with “quickly responding to hot topics” and “provide direct information without third-party lag time” – NONE of these people could have said, just once, “We know something is wrong, we are actively working on the problem, and putting a fix through QA as we speak. We hope to have at least a partial fix available by August 20th.” They couldn’t even say that?
Then what, pray tell, IS the purpose of the new forum???