thanks for the info axed,
would you be able to check dashboard just to make sure that the version info it shows, is indeed for the latest firmware that you tried to upgrade to? (there have been a few cases where the firmware upgrade didnt complete/take, in some cases also when using firewire over usb for some das models) but if your version is still showing the older one, then the newer one might just need manually re-applying as per here?
and in case you wanted to try dashboard, here too (in the windows area):
(though it might be good to try reapplying the same latest version before attempting to downgrade, and to play safe might be worth opening a ticket if you need to minimise risks as i have not downgraded before)
the ssd might be a coicidence, though would you also be able to check if the version of firmware that dashboard shows you, is actually the latest one that you were trying to update to?
for both of you:
after the above, one thing you could try could be to shut all down and power off,
and to unplug the network cable and power cables from drobo
and to remove all drives (remembering the order of the disk pack)
and to power up the empty drobo on its own
(does it boot up and go into standby mode?)
to then boot up the computer, and once that it up and running, to plug the network cable back in (ideally directly attached, and not via any routers or hubs etc)
(does the drobo wake up, and still get recognised by dashboard, and does it show any firmware info)
if dashboard recognised it,
then to power all off
and to remove the network cable and power from drobo
and to put the drives back in where they were with power still off
and to boot up only the drobo with drives
(does it boot up with the blue led sequence and then go back into standby mode?)
to then boot up the computer as before, and once that is up, to then plug in the directly-attached network cable back into your 5n.
(does it wake up and become recognised as before? - and are there any messages shown in dashboard, and is the firmware version still matching what you intended?)
if all appears normal here, then can you try your normal procedure of accessing your data?
(im not sure if you “need” to mount via dashboard first, or if you could simply try accessing via the windows network path mapping)
sorry for long post, but after the above process, how do things go?[hr]
disk packs should only be removed while power is all off, or inserted again while power is also still off.