Drobo

manual reset?

I took some bad advice while trying to get the Oxygen Cloud app to work and I manually changed the IP address in the dashboard settings. Now my Drobo won’t mount. I can’t access the dashboard to change it back and can’t figure out how to manually reset the thing. I believe there is a pin hole reset button somewhere but I’m worried it will wipe the thing clean. Any ideas? Thanks.

Because you have an FS, I don’t know.
But DRI says the pinhole reset without drives will cause data loss.
But we also know that pinhole reset on other Drobo units with drives wipes the disk pack.

So I would call support to avoid unintentional data loss.

Yeah I don’t want to risk losing anything. Hopefully I hear back from support tomorrow. What does it mean to “wipe the disk pack”?

“Wipe the disk pack” means the disk pack’s content is erased. That would be very very bad if there’s data you need on it.

I’ll keep that in mind. Drobo Fs uses dashboard and not drobo share. I think there are reset options using drobo share. I still haven’t heard back from Data Robotics yet.

Hi fuquam

do you remember the static IP address, you set manually?

Yes it was what was given to me by http://checkip.dyndns.org/ per the Drobo Fs Oxygen Cloud set up instructions.

Why do you know a way to reset it using terminal or something?

If you’re going through a router/hub/switch, try plugging the drobo’s network cable directly into your computer. The dashboard may detect it automatically if it’s directly plugged in.

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If you’re going through a router/hub/switch, try plugging the drobo’s network cable directly into your computer. The dashboard may detect it automatically if it’s directly plugged in.
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Thanks. Yeah I called Data Robotics and that’s what they had me do. Worked like a charm. I wish I would have thought of that myself. I was just about to follow up to post the solution. Thanks for the responses.

Any reset of the Drobo FS with or without drives will erase all the data on the Drives.