Locked out of a 5N

Drobo - End of Sale Drobo 5N
1

I have a 5N that’s 3 years old. So no support. Firmware 3.1.0. Dashboard version 2.8.3.

About a month ago the drives filled up so I added another drive. However, I can’t access the device at all. The admin password doesn’t work. A user account that I was using in a batch file to mount and copy files logs in to the dashboard but cannot access any shares.

Doing a password reset makes it all the way through to where I enter a new password for admin. Then it says “Failed to save the settings”, and no password reset occurs.

Any ideas?

Darron…

2

hi darron,
there might be some info here that could help, from this thread, (and linked threads) from here:
http://www.drobospace.com/forums/showthread.php?tid=147810

if that does not work for you though, it may be worth trying to update dashboard and trying again, such as from here, which may work for you?
http://www.drobo.com/docs/start-drobo-5n/