Thanks, Jennifer, and DRI.
Now we know that someone is listening, and taking action.
As many of us who are in the business of product development know, getting to the bottom of weird performance problems and other difficult-to-replicate problems can be very trying – for the users, tech support, and the engineers.
As you say, it certainly isn’t clear whether the problem is with the DroboPro, or with the host OS, although the fact that problems have been reported with both the Mac and Windows tends to narrow down the issue to the DroboPro, or perhaps the iSCSI protocol itself.
I have confidence that DRI will eventually solve the problem. All that I ask is that you keep us informed as to the progress that the engineers are making, and any problems encountered. Certainly most of us would be more than happy to run test cases, submit diagnostics, or whatever else might be required to help resolve this problem, even if means signing an NDA and evaluating beta-level solutions.
PLEASE, just let us know what we can do to help.