Everything was fine up till this last weekend. Five 8T drives installed, double disk protection, and no issues in over a year.
I had one group of files that needed cleanup, so I started copying them to my desktop.
Suddenly drive 3 is showing failed.
Very coincidental, and of course conflicting messages, at first telling me the drive had been removed, then that it was ok, then removed, then ok, then “failed”.
So I go get a 10T Seagate pro drive, and replace #3. Everything as you’d expect for about a day, then drive 2 shows failed. So I totally stop accessing the system.
It’s still in rebuild from the first fail, four oranges and drive 3 green.
When I get up yesterday AM, all five are red!
The top two are blinking, bottom three solid.
Drobo says the top drive has been removed, but it’s sitting right there.
If I check status on the drives, EVERY drive, even the “removed” drive reports health as “Good”.
So… Now what? I asked support this morning, no answer all day. I’m afraid to turn it off, leave it on…
I suspect the problem is really with the main unit, but of course I have only one of those, no way to test.
I can’t get “Drobocare” either, “No plans available for this product”.
Warranty is supposed to be 2 years, and according to this:
I can purchase “Drobocare” any time within those two years.