I have a Drobo S (Gen 2) with (5) drives that has been running flawlessly for almost 3 years connected to my Windows 7 Home Premium 64-bit system. The Drobo looks fine – no error lights – no apparent issues.
In the past couple of days, the Dashboard (2.2.3) has been a bit flaky and doesn’t always see the attached Drobo. And when the dashboard is flaky, the Drobo responds a bit sluggishly when I try to view it in Windows Explorer. A reboot of my system and a power re-cycle on my Drobo normally fixes the issue.
I have not updated the Drobo firmware (2.1.3 [5.34.50338]) since I bought the unit back in Nov 2012. I have not updated the Dashboard (2.2.3) software since then either because attempts to check for updates always results in a “cannot contact update server.” My motto is “If it ain’t broke, don’t fix it.”
I can see that the latest firmware is 2.1.5 and the latest dashboard is 2.6.4. I figure I should go ahead and finally update the firmware and dashboard.
My question is how do I do that? Can someone point me to instructions to do the firmware and dashboard upgrade? I couldn’t find documentation on doing firmware upgrades.
Do I have to update the dashboard before I update the firmware?
Do I uninstall the dashboard 2.2.3 before installing 2.6.4?
Based on the firmware release notes there are fixes for dual drive redundancy (which I’m using) and Windows 7 performance optimization. Will this firmware upgrade “re-organize” the data on the Drobo therefore I should expect a few hours of re-configuration time while the Drobo updates?