How to update Crashplan without starting backups from scratch?

Drobo - End of Sale Drobo 5N
1

Hi,

I’m sure this is a simple question but I can’t seem to find a straight answer anywhere in the forums.

I’d like to update to the latest version of CrashPlan without CrashPlan starting the backup again from scratch [it’s about 50% complete].

I thought all they needed to do was make a copy of the “backupArchives” folder (smb://drobo5n/DroboApps/crashplan/app/backupArchives) and move it back after I perform the application update. This folder is empty though.

Also, where exactly are the log files kept? I understand there should be an install.log and a log.txt in this location (/tmp/DroboApps/crashplan) but what would the full path be to that location?

Thanks in advance.

2

You shouldn’t need to backup anything, when you connect and login with an existing account it should auto detect the device and continue where it left off. I have personally done this with every upgrade.

If it doesn’t you can adopt a machine http://support.code42.com/CrashPlan/Latest/Configuring/Adopting_Another_Computer

One time I had it not auto detect and the adopt a computer option was missing so I had to follow this: http://support.code42.com/CrashPlan/Latest/Troubleshooting/I_Dont_See_The_Option_To_Adopt

3

Thank you Steven. I updated the app as you said and it appears to have resumed the existing backup.

4

Thank you Steven. I updated the app and the existing backup has continued. It looks good.