I am completely blown away by Drobo’s care service. They are borderline fraud. Can anyone help me with this?
I bought my 3G drobo nearly a year ago now and they still will not deal with it. From the first day I bought it I was having problems. It would not recognize some of my drives. I called and the drobo service person said there was a problem and they thought maybe it was manufacturing debris or oil on the contacts of the drobo. He said I just need to keep ramming the drives in and out to clean of the contacts. I did it and it worked. Solved…?
Then I backed up my stuff. However I used up all of my 4x 4TB drives with nearly just drobo’s usage which I understand is normal. But my computer is only a 3TB drive! Then I did a backup with TimeMachine. The unit ran fine and then just stopped. It now takes 1 1/2hr just to transfer 1GB! I contacted them and after 4 months!!! They finally concluded that my drives are 99.98% full! It took them 4 freeking months!! From what I understand the drobo unit is suppose to delete older backups to make room for the new and keep it running properly.
But how the heck did 16TB get used up for a 3TB computer!?
Now the 7th agent !!! working on this case just told me that I have lots of space available. They say I have another 3TB available for time machine and still lots of space for Drobo. They are trying to claim that I have 21 total drive space for my unit which is impossible when I only have 16TB of drives!
I told them I am getting sick and tired of this and I still can’t use this thing after nearly a full year. Now they won’t respond to me anymore! It seems like they just keep stalling to make my warranty run out. It has been 200 days since my last backup and I’m worried. If my computer goes down I’m screwed and I haven’t even been able to use this stinking drobo!
HELP what do I do?