I’m having a very strange problem with the Drobo e-mail alert system on my Mac mini, but not on my Mac Pro.
Both Drobo Dashboards are configured absolutely identically, both are running 1.5.19930 on OS-X 10.5.8, both specify port 587, the same From and To e-mail addresses, the same logon name and password. Identical, as far as I can tell, except that on the Mac Pro I’m running as a standard user, while on the mini I’m logged on as Admin.
One other strange thing is that when I receive an e-mail from the Mac Pro client, it comes in with my full name – the one that is specified in my Entourage setup. Nowhere did I specify that name in anything that Drobo Dashboard knows about.
But on the Mini, I don’t have Entourage installed – only Mail, which I don’t use.
I thought that the Drobo Dashboard was its own SMTP e-mail client. Does it piggyback on top of another client, somehow?
The message that is received is “501 Syntactically invalid HELO argument(s)”. I spent 30 minutes on the phone with Tech Support at my ISP, and they looked at my server, and all they saw was the same message.
Is there a log file somewhere that records more details, or can anyone give me a further clue?