I had my Drobo device running two days ago and had it on for a few hours, i shut it down with the Drobo dashboard as i do always and then turned off my PC.
I came home from work last night and I went to turn it on and now its not working, all of the lights are on but it seems like its just refusing to work.
At the moment it is turned on and the 4 drive bay lights are on and I I believe to be yellow, also the light that indicates data movement is just solid and the blue lights all of-them are lighted up apart from 1 not far from the middle.
I have tried taking out the drivers and then re powering it back up but again there seems to be no change to its current condition.
I am unable to get a log from the device as it will not boot up and show in windows so please see the attached picture instead, If you could let me know what the best course of action is that would be much appreciated, as it now has all of my data and is now holding it at ransom.
I have checked the diskmanagement and it wont show up in there in windows
Checked the device manager to see if i can see the device - its not showing
I tried a couple of the kb articals but to no success it looks like its not even trying to boot up when you first switch it on the lights in the picture do not change no matter how logn i leave it on for.
I cna confirm this as I have taken the drives out and tried to reboot it to see if it was picking up the drives the lights still remained the same.
I have opened a support ticket on the drobo support page and they have come back to me and advised that the product is now end of life and is no longer covered by the 2 year warrenty (I was given this device as an upgrade in 2012), and they suspect that the device is dead.
I have also been in further contact with them on how to get the data from the device and I have been told that it is not possible as it does not use a standard raid system.
So if anyone can help me to try get it working again or advise on an alternative way that I can recover my data that would be much appreciated, as this is now sat at the end of my desk and is currently a very expensive paper weight.