I’m just lost. Hoping it’s a simple issue that someone can shed some light on. I got my Drobo FS from a friend. It was working fine for him but I have never been able to mount it on my system at home. I’ve attempted to connect it directly to my Mac’s ethernet port but the dashboard does not pick it up. When I go to the Mac’s Network Preferences it shows as a Sef-Assigned IP and the rest is as follows:
CONFIGURE IPv4: Using DHCP
IP Address is 169.254.46.15
Subnet Mask is 255.255.0.0
Is this why I cannot mount this drive? If so, what can I do?
Indeed, your DroboFS is stuck trying to get an IP address from a DHCP server.
DroboFS is meant to connect to a regular network, not directly to a single computer. If you have a home network with a router, or the like, connect your DroboFS to that and all should be good.
I didn’t mention that I did have it connected to my home network, but since I was unable to mount it that way, I connected it directly to my Mac. I am wondering if the IP info I provided is somehow fixed into the Drobo from the former owner’s setup and if there’s a way for me to reset that network info without losing the data on the drives. Any clue??[hr]
Hi Paul. My Mac (2015 iMac) is set to DHCP but since I am unable to get the Drobo to mount or show up in the dashboard, I cannot determine it’s network configuration. The Drobo Dashboard version I am using is 2.5.4. As I said in my reply to rdos, I THINK what may resolve my problem is to reset the network settings in the Drobo (I’m guessing they’re set by the former owner??). If that’s the case, how can I reset the network settings to default without deleting the data on the drives? By the way, I have a PC running Windows 10 in addition to my Mac, so if you have ideas on ways to resolve this via PC please share and I will try that route.
hi, while i have not done the following myself, i have migrated my drobo-s-gen2 disk pack via the migration process to another replacement unit which worked.
the idea would be for you to power all off and remove all cables from your drobo,
and then remove your disk pack drives (remembering the ordering for later)
and then to try connecting to the empty drobo (and seeing here if it lets you change the network settings)
i am pretty sure that dashboard showed me some manual or auto settings if i wanted to change anything (and i didnt need to do any resets)
but once you are ready to try with your disk pack again, please make sure all power is OFF and unplugged, before putting in your drives back where they were.
The thing is, no matter what I do (even removing all the drives and connecting the FS directly to the computer), the dashboard does not find it. As a result, I am unable to see and change any settings. Frustrated. : ( I have been thinking of doing a pinhole reset wit the drived removed, but I understand that there will be some data loss. I am wondering what kind of data loss I should expect. Will I lose EVERYTHING? I guess I’m just nt understanding why I’d lose anything at all if I don’t have the drives in the unit. Any insight here?
Okay, my apologies… I need to make a correction. After removing all the drives the Drobo DOES appear in the dashboard! This is great news since I have not seen it mount in the dashboard in ages! But the DROBO SETTINGS option on the left-hand pane is grey’d out so I cannot access it. That is where the network settings are located and the network settings is exactly what I want to access. So I am stuck once again. It appears that the DROBO SETTINGS option will only be available once all the disk pack is in. But in my case, when all the drives are in then the Drobo will not appear in the dashboard.
I am wondering what kind of data loss should I expect if I remove all the drives and do a factory reset of the Drobo FS? In other words, if I do the factory reset, will I never be able to access the data on the drives? Willi t be lost forever?
[quote=“rrrize, post:7, topic:142843”]
After removing all the drives the Drobo DOES appear in the dashboard! This is great news since I have not seen it mount in the dashboard in ages! But the DROBO SETTINGS option on the left-hand pane is grey’d out so I cannot access it. That is where the network settings are located and the network settings is exactly what I want to access. So I am stuck once again. It appears that the DROBO SETTINGS option will only be available once all the disk pack is in. But in my case, when all the drives are in then the Drobo will not appear in the dashboard.
I am wondering what kind of data loss should I expect if I remove all the drives and do a factory reset of the Drobo FS? In other words, if I do the factory reset, will I never be able to access the data on the drives? Willi t be lost forever?[/quote]
Ah, you got some great information from testing!
Okay, if you inherit the data from your friend, then you inherit the configuration too, including network settings. I don’t know enough about DroboFS to say if you can nicely reset the network or password, but this should get you networked. (Your friend can tell you the password if you need it.)
Connect DroboFS directly to the ethernet port on your PC, as you previously did. Have DroboFS running for a few minutes.
Open Terminal.app. and type arp -a
You should see various IP addresses. Ignore the 169.254.x.x that MacOS uses any time it can’t find a DHCP server. Look for something like 192.168.x.x or (rare) 172.16-172.31.x.x or even 10.x.x.x. Something that isn’t part of your regular home network. That’s almost certainly the DroboFS.
Next assign a compatible network address on your PC to go with what you found for the DroboFS. If you think it’s 192.168.12.155, then set 192.168.12.154 in Network Preferences.
Try Dashboard again. If you connect, change the DroboFS IP address to whatever you wish, then clear the IP address you set in your Mac and go back to your regularly scheduled home network.
