Frequently Asked Questions - Big Sur


For Thunderbolt Accessibility, please download and install Dashboard v3.5.2.

Select Drobo Model:

Q: Is Drobo be compatible with macOS 10.11, Big Sur

​A: Big Sur is compatible with the NAS (Network Attached) Drobo’s and the DAS (Direct Attached) Drobo’s. For Thunderbolt compatibility install Dashboard v3.5.2.

We would also strongly encourage you to have a backup of your data, experts agree that having 3 copies of your data is optimal. This also ensures continuous access to your data in the even of natural disaster or human error. If you do not have a backup, sign up today for a free 90-day subscription of the Drobo DataProtect Program! Easily protect your data using a destination of your choice. To learn more visit: https://www.drobo.com/drobo-dataprotect-program/

Q: What should I do before updating to Big Sur macOS 11?

A : We recommend the following:

Q: Drobo volume is not mounting

A: Do the following:

  • Restart the Drobo, Drobo Dashboard > Tools > Restart
  • Restart the Mac

If still does not recognize:
2. From Apple Icon, go to System Preferences

  • System Preferences > Security & Privacy > General, If you see “Some System Software was Blocked from Loading” and this references Drobo, click Allow

  • System Preferences > Security & Privacy > Privacy, scroll down and click Full Disk Access, scroll through the list on the right side. Look for any one of the following files (there may only be one):

​Drobo Dashboard

If you have any of these files, click the box to the left of the file name.
NOTE: Unlock the padlock to make any changes.

3 . If the Drobo is still not recognized: