Because the details in the notification mail are non existent I have trouble locating a possible faulty drive. To give you an idea, I’ve included the messages that I received yesterday.
Your Drobo: “Drobo-FS” has reported the following critical alert. Drobo cannot currently protect your data against hard drive failures.
Your Drobo: “Drobo-FS” has reported the following informational alert. Drobo detected a drive was removed.
Your Drobo: “Drobo-FS” has reported the following warning alert.
Data protection is in progress, but you may continue accessing your data. Do not remove any hard drives.
Your Drobo: “Drobo-FS” has reported the following informational alert. Drobo detected a new drive was added.
I did not remove a drive, so I suspect one of the drives to fail sometime soon. But the notification mail is not telling me which drive caused the problem. Imagine two drives with this problem at the same time. It is not comforting to receive these messages and not know what is going on. Please Drobo, do something about it!
Today I called support and they told me I had to look at the drobo lights, but that is of no use, since everything is green again. I guess I need to point a webcam to the drobo to record the lights changing color
Now they want me to send the drobo log to them (which is encrypted so I can’t read it myself). Fine with me, but looks like a lot of manual support for something that seems so easy to implement.