I’m a Drobo newbie and would appreciate any help I can get. I’ve tried searching the forums and can’t find anything that quite fits my situation. The person who set this up and would have details of its original configuration is unfortunately gone. We also have no backup whatsoever. I’ll try to be as succinct as possible.
-User cannot mount share, dashboard cannot connect to it, and device wont respond to pings, LED for Drive 1 is solid red.
-Hard boot the device and the dashboard can now see it. Alert says drobo is out of space please add or replace indicated disk (Drive 1) to increase capacity. Status shows: 5 x 1TB drives in the unit, Used space 3.58TB, Free space 258MB, Total 3.58Tb
-Cold swap Drive 1 for a 4TB drive. When it boots Drive 1 shows 4TB drive and it is solid red, alert says replace Drive 1 to increase capacity, status shows: 1 x 4TB drive + 4 x 1TB drives, Used Space 19.5MB, Free Space 3.58TB, Total 3.6TB
-After 30 min Used Space does not change, unit LEDs and dashboard do not indicate any type of drive writing activity nor any messages about protection mode so I hotwap original drive and reboot.
-Dashboard shows 5x 1TB drives, Drive 1 solid red, Used Space 3.58TB, Free Space 258MB, Total Space 3.58TB, Drobo critically low on space, replace disk 1 to increase capacity, and red LED on Drive 1.
-Pull Drive 1 while the unit is on, wait until the dashboard reflects bay 1 is empty, used space still at 3.58TB, then add the 4Tb drive (unit still on). Dashboard sees the 4TB drive, it is solid red in dashboard and on LED. Alert says Drobo is low on capacity add or replace Drive 1 to increase capacity.
-Used space 3.58TB, Free Space 258MB, Total 3.58TB for about 20 min then Free space climbs to 18.25GB (strangely enough dashboard says that’s 0%) and Total space 3.6TB. No indication of any drive writing in dashboard or LEDs. Second alert appears: Drobo cannot protect your data against hard drive failures until you provide at least 2 hard drive for SDR, or 3 for DDR…
It has been in this final state for 24 hours: new 4TB drive in bay 1, original 1TB drives in the rest, Drive 1 LED is solid red with no message or indication that drive is being written to, Used space 3.58TB, Free Space 18.25GB, Total 3.6TB, two alerts: low capacity, replace Drive 1 to increase capacity, and Drobo cannot protect your data against hard drive failures.
I know I’m going to have to replace a second drive, maybe a third, to restore health, but i’m hesitant to do so until the 4TB drive in bay 1 is green. I don’t want to lose data because we have no back up. At this point, all I really care about is the data.
Dashboard Version 2.8.2
single Ethernet port, no usb or Firewire