Drobo update issue

I have a drobo fs with 4 1tb drives that has been powered off for a long time.

In getting it back online to my home network one of the first things it wanted to do was update the drobo firmware from 1.3.7 to 1.4.2.

Dashboard tries to download but quits with the message "Drobo unable to download the Drobo Firmware update.

I have searched the legacy forums and found no threed with this issue. Anyone have a suggestion?

running windows 7 pro

If you are using a Drobo FS (5 bay Ethernet connection model), the right/latest firmware for it is 1.2.6.

Taken from this page > http://www.drobo.com/drobo-downloads-2/
Try to performing a manual update https://myproducts.drobo.com/article/AA-01738