Drobo unmounting & remounting during rebuild

I have a brand new 3rd Gen Drobo (4-Bay) connected via USB 2 to a 2009 Mac Mini. I’ve been using it about a week now without issue but then last night I discovered that one of the disks had Failed. (Fair enough it was a nearly 4 year old disk)

I quickly installed a new disk, waited till the rebuild process was underway and then went to bed. This morning I found a bunch of notifications on the screensaver Login screen from Finder about the disk not being properly unmounted before disconnect. There were also 5 notifications from the Drobo telling me that “Data Protection in Progress” matching the times that Drobo had remounted.

Looking at the logs it appears that the Drobo was unmounted 8 times (none now since the last one)

Each time it remounted 2 or 3 minutes later.

I’ve not come across this before on my old 2nd Gen Drobo. I don’t know if the Drobo rebooted itself as I wasn’t in the room, it certainly hasn’t done so while I’ve been in the room for the last 100 minutes of the rebuild which has just finished.

Any thoughts on what happened? I’ve contacted support as well, but I thought I’d ask here if others have seen this happening.

All the log messages that relate to the Drobo

[quote]2014/11/18 04:21:45,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 04:21:45,000 kernel[0]: hfs: err 6 reading VH blk (vol=Drobo)
2014/11/18 04:21:45,000 kernel[0]: disk1s2: media is not present.
2014/11/18 04:21:45,000 kernel[0]: hfs: err 6 reading VH blk (vol=Drobo)
2014/11/18 04:21:45,000 kernel[0]: disk1s2: media is not present.
2014/11/18 04:21:45,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 04:21:45,000 kernel[0]: jnl: disk1s2: write_journal_header: error writing the journal header!
2014/11/18 04:21:47,507 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 04:21:47,604 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 04:24:24,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 04:24:27,000 kernel[0]: jnl: disk1s2: replay_journal: from: 455733248 to: 456179712 (joffset 0x10000000)
2014/11/18 04:24:28,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 04:24:29,000 kernel[0]: hfs: mounted Drobo on device disk1s2
2014/11/18 04:24:29,596 fseventsd[23]: event logs in /Volumes/Drobo/.fseventsd out of sync with volume. destroying old logs. (391714 2 399286)
2014/11/18 04:24:43,677 fseventsd[23]: log dir: /Volumes/Drobo/.fseventsd getting new uuid: 6CD7FCC9-FC4A-460C-8329-4016B6945D1D
2014/11/18 05:26:48,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 05:26:48,000 kernel[0]: disk1s2: media is not present.
2014/11/18 05:26:48,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 05:26:48,000 kernel[0]: jnl: disk1s2: end_transaction: only wrote 0 of 12288 bytes to the journal!
2014/11/18 05:26:48,000 kernel[0]: jnl: disk1s2: close: journal 0xffffff801765cc20, is invalid. aborting outstanding transactions
2014/11/18 05:26:48,284 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 05:26:48,284 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 05:26:48,350 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049772124 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 05:26:48,351 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049772124 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 05:29:27,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 05:29:29,000 kernel[0]: jnl: disk1s2: replay_journal: from: 456179712 to: 456527872 (joffset 0x10000000)
2014/11/18 05:29:30,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 05:29:30,000 kernel[0]: hfs: mounted Drobo on device disk1s2
2014/11/18 05:57:15,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 05:57:15,000 kernel[0]: disk1s2: media is not present.
2014/11/18 05:57:15,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 05:57:15,000 kernel[0]: jnl: disk1s2: end_transaction: only wrote 0 of 12288 bytes to the journal!
2014/11/18 05:57:15,000 kernel[0]: jnl: disk1s2: close: journal 0xffffff801765cc20, is invalid. aborting outstanding transactions
2014/11/18 05:57:15,886 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 05:57:15,886 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 05:57:15,943 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049773f6f (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 05:57:15,944 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049773f6f (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 05:59:55,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 05:59:57,000 kernel[0]: jnl: disk1s2: replay_journal: from: 456527872 to: 456732672 (joffset 0x10000000)
2014/11/18 05:59:57,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 05:59:58,000 kernel[0]: hfs: mounted Drobo on device disk1s2
2014/11/18 05:59:58,598 fseventsd[23]: event logs in /Volumes/Drobo/.fseventsd out of sync with volume. destroying old logs. (3903 1 5715)
2014/11/18 06:00:12,754 fseventsd[23]: log dir: /Volumes/Drobo/.fseventsd getting new uuid: 697A60C1-719A-40EC-B3C0-CB859EB01FE5
2014/11/18 07:32:04,000 kernel[0]: 0xffffff801adb8200/(5) Device not responding
2014/11/18 07:32:04,000 kernel[0]: V1.7.0: TrustedData_driver_VendorSpecificType00::vendorSpecificPassThroughOut(): SendCommand failed for 0x0, 0xB, serviceResponse = 1, TaskStatus: 4
2014/11/18 07:32:04,000 kernel[0]: V1.7.0: TrustedData_driver_VendorSpecificType00::vendorSpecificPassThroughIn(): SendCommand failed, task not complete, serviceResponse = 1, TaskStatus: 4
2014/11/18 07:32:04,000 kernel[0]: V1.7.0: TrustedData_UserClient_SCSIType00::vendorSpecificPassThroughIn() returning failure from driver: 3758097084
2014/11/18 07:32:04,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 07:32:04,000 kernel[0]: disk1s2: media is not present.
2014/11/18 07:32:04,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 07:32:04,000 kernel[0]: jnl: disk1s2: end_transaction: only wrote 0 of 12288 bytes to the journal!
2014/11/18 07:32:04,000 kernel[0]: jnl: disk1s2: close: journal 0xffffff801765cc20, is invalid. aborting outstanding transactions
2014/11/18 07:32:04,748 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 07:32:04,748 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 07:32:04,787 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049775120 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 07:32:04,788 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049775120 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 07:34:43,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 07:34:45,000 kernel[0]: jnl: disk1s2: replay_journal: from: 456732672 to: 456876032 (joffset 0x10000000)
2014/11/18 07:34:46,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 07:34:46,000 kernel[0]: hfs: mounted Drobo on device disk1s2
2014/11/18 07:37:07,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 07:37:07,000 kernel[0]: disk1s2: media is not present.
2014/11/18 07:37:07,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 07:37:07,000 kernel[0]: jnl: disk1s2: end_transaction: only wrote 0 of 12288 bytes to the journal!
2014/11/18 07:37:07,000 kernel[0]: jnl: disk1s2: close: journal 0xffffff801765cc20, is invalid. aborting outstanding transactions
2014/11/18 07:37:07,052 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 07:37:07,052 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 07:37:07,093 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049777ee4 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 07:37:07,094 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049777ee4 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 07:39:45,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 07:39:47,000 kernel[0]: jnl: disk1s2: replay_journal: from: 456876032 to: 456982528 (joffset 0x10000000)
2014/11/18 07:39:47,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 07:39:48,000 kernel[0]: hfs: mounted Drobo on device disk1s2
2014/11/18 07:39:48,572 fseventsd[23]: event logs in /Volumes/Drobo/.fseventsd out of sync with volume. destroying old logs. (5690 1 5976)
2014/11/18 07:40:02,582 fseventsd[23]: log dir: /Volumes/Drobo/.fseventsd getting new uuid: 43CE58CE-51CE-4D0F-BCF0-B4A537844187
2014/11/18 07:42:12,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 07:42:12,000 kernel[0]: disk1s2: media is not present.
2014/11/18 07:42:12,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 07:42:12,000 kernel[0]: jnl: disk1s2: end_transaction: only wrote 0 of 12288 bytes to the journal!
2014/11/18 07:42:12,000 kernel[0]: jnl: disk1s2: close: journal 0xffffff801765cc20, is invalid. aborting outstanding transactions
2014/11/18 07:42:12,953 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 07:42:12,954 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 07:42:12,989 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/00000000497781a7 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 07:42:12,990 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/00000000497781a7 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 07:44:52,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 07:44:54,000 kernel[0]: jnl: disk1s2: replay_journal: from: 456982528 to: 457089024 (joffset 0x10000000)
2014/11/18 07:44:55,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 07:44:55,000 kernel[0]: hfs: mounted Drobo on device disk1s2
2014/11/18 10:47:27,000 kernel[0]: disk1s2: media is not present.
2014/11/18 10:47:27,000 kernel[0]: disk1s2: media is not present.
2014/11/18 10:47:27,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 10:47:27,000 kernel[0]: jnl: disk1s2: end_transaction: only wrote 0 of 24576 bytes to the journal!
2014/11/18 10:47:27,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 10:47:27,000 kernel[0]: jnl: disk1s2: close: journal 0xffffff801765cc20, is invalid. aborting outstanding transactions
2014/11/18 10:47:27,422 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 10:47:27,422 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 10:47:27,512 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/000000004977f249 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 10:47:27,512 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/000000004977f249 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 10:50:06,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 10:50:08,000 kernel[0]: jnl: disk1s2: replay_journal: from: 457089024 to: 457236480 (joffset 0x10000000)
2014/11/18 10:50:09,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 10:50:09,000 kernel[0]: hfs: mounted Drobo on device disk1s2
2014/11/18 10:50:10,111 fseventsd[23]: event logs in /Volumes/Drobo/.fseventsd out of sync with volume. destroying old logs. (309 2 11408)
2014/11/18 10:50:24,182 fseventsd[23]: log dir: /Volumes/Drobo/.fseventsd getting new uuid: F4999F57-29FE-42C5-93BF-995AF2731034
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: hfs: err 6 reading VH blk (vol=Drobo)
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: hfs: err 6 reading VH blk (vol=Drobo)
2014/11/18 11:17:49,000 kernel[0]: hfs: unmount initiated on Drobo on device disk1s2
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: hfs: err 6 reading VH blk (vol=Drobo)
2014/11/18 11:17:49,000 kernel[0]: disk1s2: media is not present.
2014/11/18 11:17:49,000 kernel[0]: jnl: disk1s2: do_jnl_io: strategy err 0x6
2014/11/18 11:17:49,000 kernel[0]: jnl: disk1s2: write_journal_header: error writing the journal header!
2014/11/18 11:17:49,849 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read’ and path {/Volumes/Drobo/iBooks/Books}.
2014/11/18 11:17:49,935 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049780a12 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 11:17:49,935 fseventsd[23]: disk logger: failed to open output file /Volumes/Drobo/.fseventsd/0000000049780a12 (No such file or directory). mount point /Volumes/Drobo/.fseventsd
2014/11/18 11:17:49,936 com.apple.BKAgentService[654]: Failed to get sanbox extension for ‘com.apple.app-sandbox.read-write’ and path {/Volumes/Drobo/iBooks/Downloads}.
2014/11/18 11:20:31,000 kernel[0]: USBMSC Identifier (non-unique): D0A142101D02318 0x19b9 0x3344 0x0, 2
2014/11/18 11:20:34,000 kernel[0]: jnl: disk1s2: replay_journal: from: 457236480 to: 457400320 (joffset 0x10000000)
2014/11/18 11:20:34,000 kernel[0]: jnl: disk1s2: journal replay done.
2014/11/18 11:20:35,000 kernel[0]: hfs: mounted Drobo on device disk1s2
[/quote]

I would recommend collecting a set of logs, and filing a case with support to review this deeper.

http://support.drobo.com/app/answers/detail/a_id/83/kw/logs/session/L3RpbWUvMTQxNjUwNzAwNy9zaWQvbUxTd0xWN20%3D

Can you confirm what the drive bay lights are showing?

Is it still showing the unit in data protection mode in Drobo Dashboard?

I would recommend filing a case with support, to review further the health of the current drives and to ensure that data protection mode is running correctly.

Drobo Support