Drobo Pro Firmware install Error

I was in the middle of firmware upgrade to my eight bay Drobo Pro.

I can not proceed to do anything with it.

It stars/boots up but thats it.

How can I re-install the firm ware and start from scratch

It was a perfect running/operating drobo til this happened

Now it sitting unused which is a waste for the money I paid for it.

Any help appreciated


hi jack does it look like the drobo is doing someting at the moment?
(for example, maybe in terms of disk vibrations/chatter, or different lights or anything flashing?)