I have a Gen 2 Drobo that keeps restarting over and over.
I’ve followed the official instructions “What should I do if my Drobo storage device keeps rebooting?” & created a support case (#140815-000100), but still no success.
Any ideas?
The more I’ve read online, the more apparent its become that this is a “known issue”. If true, I’m really disappointed - I could have made further provisions to ensure the security of my data!
“While I love a lot of things about the drobo (the industrial design, the idea behind it, and the ability to easily swap drives in/out as needed)… I can’t have a solution that protects me when all is well, but when it gets a cold (which it clearly often does), it locks me out and then holds me hostage. That I can’t live with.”
quoted from http://scottkelby.com/2012/im-done-with-drobo/
It’s clear i’m not the only one this has happened to.
Update: Data Robotics organised an RMA replacement.
Communication during support was quite slow (up to 7 days for a reply on occasion), but they did come through in the end - for which i’m thankful given my Gen 2 was EOL.
I solved this problem by replacing the power supply, the brick on the cord, not anything internal to the Drobo! When the power supply starts to go bad it cannot sustain the power level required when all four disks are spinning up simultaneously.
My experience (verified by careful observation) was that it was the boot action of spinning up the fourth hard drive (the last one) that “sagged” the power supply, causing the system to reboot. And… repeat ad-nauseum.