drobo FS not mounting

I upgraded to the most current firmware the other week (I think). not sure if that was a big mistake. ran into trouble with my time machine share so went to erase the share and create a new one. after doing that all my shares disappeared and my FS cannot be found by drobo dashboard. have restarted the device but that didn’t help. all lights on all drives are showing green.

help.

hi klein, what happens if you shut everything down,
and to unplug the network cable, and then after a few minutes, to restart your droboFS, and once that boots up (and goes into standby mode) to then power up the computer, and once the computer is up, to connect the network cable back into the drobo… does it manage to find things normally again?