Drobo

Drobo+Droboshare Offline?

Hello everybody!

I have a problem with my drobo an droboshare! I copy data from several computers on it with scheduled tasks in the evening. When i want to access the fileshare on drobo in the morning i can’t do that.
I get an answer when i ping my droboshare but i can’t access the volume? When i power off an then on again the drobo share i can access the volume!
Is the drobo standby? What is the problem?

Installed Versions:
Drobo Dashboard: 1.5.1 [1.5.20000]
Drobo Firmware: 1.3.4 [1.251.20303]
Droboshare Firmware: 1.1.2 [51.14990]

Willi

PS.: Sorry for my bad english.

What operating system are you on?
Is the droboshare connected to a router or a NIC card on a computer?
What do the lights look like on the Drobo (not the droboshare) when you can’t access the files?

I tried to Access from different operating systems. Windows Vista Business, Windows XP Prof, Windows Server 2003. The access isn’t possible from any OS.

The Droboshare is connected to a switch and the other computers are on the same switch. Ther isn’t any router between.

The LED’s of the two harddisks are solid green and 3 of the blue lights are on.
The leds of the droboshare are solid green an the upper led is blinking!

I have a very similar problem, and i suspect it’s close to yours.

When copying large amounts of data (either single large files 1+ GB or several small files (updating itunes db, consolidating library) the drobo will “freeze” finder/itunes. Looking in the console all i see are:

9/9/09 8:54:43 PM kernel smb_iod_sendall: Timed out waiting on the response for 0x32 mid = 0x49b0 9/9/09 8:54:43 PM kernel smbfs_smb_lookup: smbfs_smb_qpathinfo error = 60 9/9/09 8:54:51 PM kernel smb_iod_sendall: Timed out waiting on the response for 0x32 mid = 0x49b1 9/9/09 8:54:51 PM kernel smbfs_smb_lookup: smbfs_smb_qpathinfo error = 60 9/9/09 8:56:43 PM kernel smb_iod_sendall: Timed out waiting on the response for 0x32 mid = 0x49b2 9/9/09 8:56:51 PM kernel smb_iod_sendall: Timed out waiting on the response for 0x32 mid = 0x49b3 9/9/09 8:56:51 PM kernel smbfs_smb_lookup: smbfs_smb_qpathinfo error = 60 9/9/09 8:58:43 PM kernel smb_iod_sendall: Timed out waiting on the response for 0x32 mid = 0x49b4 9/9/09 8:58:43 PM kernel smbfs_smb_lookup: smbfs_smb_qpathinfo error = 60 9/9/09 8:58:51 PM kernel smb_iod_sendall: Timed out waiting on the response for 0x32 mid = 0x49b5

etc etc. Drobos still show up in Dashboard, still show mounted. Can browse one drobo but the one that was transferring files locks up finder.

Seemed to happen an awful lot before 1.3.4, and now again with 1.3.5. I’m wondering if our problems are similar. Hopefully we can all divine a solution. It actually sounds like it’s a problem with the drobo unit itself. I’ve actually had this problem as long as i’ve had the drobo.

For the record.
2 Drobo v2 (1.3.5) connected to droboshare 1.1.2, connected to gigabit switch to router. Jumbo frames app installed. Lights appear normal

Mac (Snow Leopard) is mounting drobos via samba, connected to the same gigabit switch.

I am having the same issue. whenever I attempt to work with directories (such as search my photos folder or update\search itunes as stated in previous post ), the drobo freezes. one suggestion was to run a chkdsk but that did not show any errors. Lights are normal and I can still see the droboshare…but the drobo itself is gone. Power cycling gets it back. I am going to try and replicate the issue without the droboshare (directly attached)

Joedeal, please let me know if you can replicate it directly connected. I’ve opened a case with tech support and they asked the same question, but in my case it’s difficult to replicate the exact same thing with the drobo directly attached.