Drobo, drobo share and Drobo dashboard

I have the first drobo -gen-1 I believe it is the DR04D-U. How the heck do you update the firmware/Dashboard?

hi, i think to update the firmware a direct usb connection is best…
(this could be for example if you get errors when trying to update via or through the droboshare unit)[hr]
can i also check what version of dashboard and firmware you are using at the moment?

there is a page about how to manually update (in case a connection between unit dashboard and internet is not possible at the time), which is here:
(but i think 1 word is missing from that page about the key which im trying to find)