Drobo Dashboard Used Space UI Discrepancy

jordantbro · July 10, 2010, 9:20pm

I’m well aware of the whole “How Mac OS X reports drive capacity” thing, but these two labels (identical) are off by 489.32 GB.

Drobo Dashboard 1.6.8 [1.6.27123]
Drobo Firmware 1.3.6 [1.253.25784]

via FireWire 800 to:

MacBook Pro 7,1
Snow Leopard 10.6.4

For clarity, I’ve also attached a screenshot of the volume’s info as seen in Disk Utility.

Docchris · July 10, 2010, 9:20pm

yep, thats a bug right there

DolsJames · July 11, 2010, 2:41am

I’m curious does disk utility find anything wrong with the drobo? Have you tried restart the Mac or the drobo or both?

jordantbro · July 11, 2010, 3:09am

Rebooted Mac and Drobo, then and ran Repair Disk in Disk Utility. No issues, but DD still reports the incorrect Used Space values.

Jennifer · July 13, 2010, 5:31pm

Do you only have one volume on your drobo?

jordantbro · July 13, 2010, 6:05pm

Yes, only a single volume.

Jennifer · July 13, 2010, 6:17pm

Then uninstall and reinstall Dashboard.

Following the proper uninstall procedure from here:

http://support.datarobotics.com/app/answers/detail/a_id/107

jordantbro · July 14, 2010, 1:43am

Followed the steps for “Drobo Dashboard 1.6.6 and later” precisely. Installed the latest DD (ddinstaller_1-6-8.dmg) to no avail. Used Space is still reported incorrectly. It isn’t a huge issue, just thought I’d mention it. Thanks for the help.

Jennifer · July 14, 2010, 5:08pm

Please open a support case.

jordantbro · July 27, 2010, 9:59pm

It appears that they’ve resolved the issue in the latest release. Thanks.

bhiga · July 27, 2010, 10:05pm

@jordantbro, latest release as in v1.7.3?

jordantbro · July 27, 2010, 10:09pm

Sorry I wasn’t more clear. Yes, 1.7.3 [1.7.30095]. My Drobo Firmware is still 1.3.6 [1.253.25784].

Cheers!