Summary - All disks for a drobopro are installed, eight 2TB disks. DroboPro has eight red lights on and drobo dashboard has the message too many hard drives were removed. Even though drobo dashboard indicates that too many hard drives have been removed, entering into the advanced settings of the application shows that all disks are installed and they are all 2TB disks. that is to say NO DRIVES HAVE BEEN REMOVED, just the Drobo Dashboard application says they have been removed.
I had long ago selected the DroboPro set up the disk pack using dual disk redundancy, this option was enabled that is it was not turned off.
DroboPro with the follow disk pack:
1 - WD Green 2TB
2 - WD Green 2TB
3 - WD Green 2TB
4 - WD Green 2TB
5 - WD Green 2TB
6 - Seagate Barracuda 1.5TB
7 - Seagate Barracuda LP 2TB
8 - Seagate Barracuda LP 2TB
was upgraded so as to have all 2 TB disks within. The device was healthy and data could be read and written from the unit. When it was time (no need to access the Drobo) the 1.5TB disk was removed and an new 2TB Seagate LP disk was installed.
Drobo DashBoard indicated that the relayout process was “working” and the DroboPro’s lights flashed green and yellow as normal. The process was under way and when I decided to check on the status of the unit, this is when I notice the problem.
Drobo Dashboard for the DroboPro with the hard disk pack as upgraded (5 WD Green 2TB and 3 Seagate LP 2TB disks) indicates the following red error:
Too many hard drives were removed
Too many hard drives have been removed. Please re-insert the removed hard drives.
When I enter into the “advanced controls…”
DroboPro Status indicates that 8 i.e. ALL 2TB disks are installed.
Data Protection - the message here states that “your data is protected”
Suggested Actions - the message here says “too many hard drives have been removed. please re-insert the removed hard drives.”
again, I have not removed a single disk drive and I don’t know if the re-layout process finished correctly when upgrading the 1.5 TB disk to the new 2.0 TB disk.
All disks seem to be working correctly. I hear no disk head or arm or spindle errors or damage.
DroboPro is currently running the newest firmware and all software is up to date.
Firmware Version - 1.1.5
Drobo Dashboard Version - 1.6.8
No volume work, renaming, file transfer, data optimization, disk utility, updates, software installs, read or writes, I/O access, network traffic, host computer work, application access, or anything interfered with the DroboPro and Drobo Dashboard was running as normal with no interference. This appears to be a error or failure.
When searching support, I find Answer ID 278 which references if Drobo Dashboard has any messages or information, such as “too many drives removed” (to many drives removed), too many drives removed (typed more then once just incase search terms need help), yup so Answer ID 278 specifically mentions when contacting support a customer should mention if Dashboard indicates that too many drives have been removed, just there is no information within support about how this issue should be resolved what to do if support is not available.
This issue via the Google search comes up with nothing.
This issue when searching drobo forums has a reference to an older model Drobo not drobopro that had this issue, however it was moderator referred to support with nothing indicating if the issue was resolved and how it got resolved.
too many hard drives have been removed. please re-insert the removed hard drives.
too many hard drives were removed.
too many hard drives have been removed. please re-insert drives
re-insert removed drives
hard drives removed
all red LED for all DroboPro hard drives
DroboPro no data access
DroboPro all RED
DroboPro all red
DroboPro not working
Seagate Barracuda LP
Western Digital Green
all 2TB disks failed
all disks failed