There’s so much wrong with with the Drobo Copy on my Windows 7 x64 system, I’m not even sure where to begin. Basically, it’s totally broken and doesn’t do what it’s supposed to. I’m using version 2.0.3 of the Dashboard.
First off, for about half of my backup jobs it always fails with an “Unable to complete” message, spewing some spurious “Access Denied” messages to the backup log for some (always the same, though) directories, some of them on the source side, some on the destination. I’ve double and triple-checked and no - the resources in question are in no way locked or otherwise protected. I can manually open or copy them back and forth anytime I want, using the same user account the Drobo software runs under. I failed to figure out any pattern for what is copied successfully and what is “Access Denied”. And now the funny part: when you delete the destination backup directory and then try to trigger the job again, it will give you the same error but won’t even copy back what it managed to backup the first time! In case my description is a bit messy, here’s how it goes for me:
Create a Drobo Copy job to copy the “C:\Users\Me\Documents\Important stuff” folder to “E:\Backup\Important stuff” on Drobo. There are folders “One”, “Two”, Three" in it, each of them in turn contains several files/directories.
If you didn’t bother to check, if and how it actually worked, you think all is safe and sound as there’s no obvious persistent notification after the nightly failed backups.
When you run the job manually with a Dashboard button, you get a brief yellow box on the desktop saying the backup couldn’t complete. When looking into the backup job log, you can see there was an “Access denied” for “C:\Users\Me\Documents\Important stuff\One” and “E:\Backup\Important stuff\Three”. Yes, some of the errors are on the source side, some on the destination (Drobo itself). By opening the target directory, you confirm said dirs were not copied. The “E:\Backup\Important stuff\Two” is fine, though.
Delete the target “E:\Backup\Important stuff” directory just to re-run it and see what happens. Again, Drobo Copy fails with the yellow box but now fails to even notice the “E:\Backup\Important stuff\Two” is no longer there and doesn’t even try to recreate it!
There are no errors in my file system, chkdsk completes fine.
How on Earth did the data protection-oriented company manage to FUBAR such a simple task so badly is beyond me. Now, that’s embarrassing.