Drobo.com/start broken

Forum History General Discussion
1

I’m not sure if this would be the place to address this but I can’t think of any other place to ask. So I recently purchased a Drobo 5D and when following the installation process, the instructions point to the drobo.com/start site. I’m supposed to select my model (5D in this case) and the page has nothing there.

http://www.drobo.com/start-page/start-5d/

Ive emailed the web folks from the support page but havent heard anything. I called the support line but they had no idea what to do.

So basically, I’m stuck with a Drobo loaded up with 20TB of HDs and no way to use it.

2

hi ximple, there is a rebrand taking place on the site, but this link should hopefully work for you?
http://www.drobo.com/start-drobo-5d/

3

Thanks for the info Paul.

The link does not work for me as it comes up with a Internal Sever Error message. Actually, the whole Drobo site is down at the time of this posting. I’ll try back later.

Update: The site and link is working! Thanks Paul! Too bad the normal way is not working. I should also mention that the support link : http://www.drobo.com/contact-support/ is broken too.

4

thanks, i made a new thread here for website problems as there could be more found over time:
http://www.drobospace.com/forums/showthread.php?tid=145056

for your 5d link am glad its working, and i always try to keep it simple :slight_smile: or in your case, “ximple” :smiley: