Drobo B800fs issues/questions

Hey All:

So I have an 800fs that was for awhile not appearing in my dashboard. Finally I reconnected it in another area and it appeared, but the shares are not working properly. After restoring SMB functionality in Win 10 I was able to access some mapped drives but others are still not accessible. How do I access the root storage and get to my data?

I know everything is in place so I’m not worried about data loss but I’d like to be able to get to my data and organize it properly.

In addition every time I try copying to/from the drive it blocks me from doing so, indicating I need to have permission to do so. WTF? Any help?