drobo apps admin

Hi all,

Ive installed apache and the droboapps admin. when i open the droboapps admin in my browser and click “Install DroboApps” it gives this error:

"Below are the available DroboApps that you don’t currently have installed on your Drobo FS. By installing any of these applications, you are agreeing to the disclaimer.

Warning: file() [function.file]: php_network_getaddresses: gethostbyname failed. errno=0 in /mnt/DroboFS/Shares/DroboApps/droboadmin/www/index.php on line 301
Warning: file(http://www.drobo.com/droboapps/feed/textfs.php) [function.file]: failed to open stream: php_network_getaddresses: gethostbyname failed. errno=0 in /mnt/DroboFS/Shares/DroboApps/droboadmin/www/index.php on line 301"

which sounds like php cannot resolve the hostname? i do have primary and secondary DNS servers in my network settings on the drobo, and both are verified correct.

what im after is ftp for my drobo, so after this error i thought i would just install pure-ftp by putting the file on the droboapps share. when i do that, my ftp client (filezilla) fails to connect with this error:

“Status: Connecting to…
Status: Connection established, waiting for welcome message…
Response: 425 Sorry, invalid address given
Error: Could not connect to server”

in addition i cannot SSH to the drobo, when i try, putty gives the “connection refused” error…

they only strange thing about my drobos config is that my network is set up using a 22 ( bit mask instead of 24 or 16… I am working in a production environment and my network is functioning without a hitch. does anyone have any ideas?

I think you’re right that it sounds like a DNS issue.

Is there a specific reason you’re using a 22-bit network mask?

If so, you’ll need to ensure everything’s using 22-bit netmasks, to avoid running into issues.

Thanks for the reply, bhiga.

i use the 22 bit masks because i needed subnets with about 1000 ips :slight_smile: its a campus network that i administer (for 11 years now). the network as been up and operational in its current state for several years, so i dont think its an issue with the network and the way its segmented. i did once run across a device that had some subnet defaults hardcoded into it at one point, and thats the only reason i mentioned it.

my workstation is on the same subnet as the drobo, and i still cannot ssh to it. do i need to install a droboapp for ssh to work?

Ahh… Okay, sounds like you have that well under control. :slight_smile:

You do need the Dropbear SSH app installed in order for SSH to work, so drop that in and I think you’ll get it figured out in short order.

thanks for the comments, and i think i figured out my issue. appreantly the drobo FS is not fond of tagged vlan traffic. not only were there dns issues and horrible (really horrible) performance, the device was just almost unusable. after tweaking the switch the device was connected to, the drobo has come to life.

it seems the drobo will work (at least partially) on a tagged vlan, but will work much better on an untagged port.

Wow… that’s some good sleuthing! Strange situation…
Dang, this sounds like something a spambot would post, LOL!

If you plug it into your router, it should fix the problem. It worked for me.
Thanks for everybody’s suggestion!

Yes… Just plugging into my Airport router and linking to the new IP address made it work. Not sure what the issue really was but its all good now.