Sent in Drobo Aug 2020 for repair but they sent a different unit with different serial no. Cannot register or log in as admin since Drobo failed to update my records. Not sure if I’m going with Drobo next time.
I think you’ll need to work with Drobo support to get them to change the records. I managed to get them to change a 5N2 warranty to my name after I bought the unit used from someone else.
Also, there might not be a “next time”. Drobos have been out of stock for about 2 years. At this point, it doesn’t look like they’re coming back.