Drobo

Drobo 5Dt won't turn on. When plugged in fan runs on full power

Today I dismounted my Drobo 5Dt from my Mac laptop and the fan started up very loudly. I left it for 5 minutes but needed to power it off from the wall to stop the fan spinning.

Now when the power supply is plugged in the fan starts up at full speed, but I cannot get the Drobo to power up. No green lights, no other lights at all (on the front or on the power button at the back).

The power supply brick is a solid green light.

I would try to migrate to a new system but I am unsure of the firmware version I was running and would be unable to update it on the old system as I have no access.

How on Earth do I get access to my data? Help would be greatly appreciated as I haven’t done a backup in a while and am quite panicked by this. I have tried Drobo support but they don’t seem to know what is going on …

Thank you!