A few months ago i reported an issue regarding my Drobo 5D, that won’t mount after i upgraded to firmware 3.2.2.
I (thought i) upgraded to firmware 3.2.2, and after the upgrade my Drobo 5D won’t mount.
I tried several thunderbolt and usb connections but nothing happens. I even powercycled the Drobo and the MacBook, reinstalled the Dashboard, disconnected the HDDs…
The Disk Utility doesnt recognize the Drobo either.
Nothing helped. Then, after several power cycles, reconnections, suddenly the Drobo did mount. But to my surprise the firmware was never upgraded and after this incident i decided not to upgrade it, since i was finally able to see and work with all my data.
So i used the Drobo for a while now. Everything seemed to work just normal, but now i have the same problem again. But this time, i didn’t even tried to upgrade the firmware. The last time i used the Drobo everything was shut down properly and still all the lights of my Drobo are green. The Problem still remains… There is no difference, if i try an USB-Cable, or a Thunderbolt Cable. No Port works, even on two different Macs.
During the last years, it happend from time to time, that my Drobo wasn’t recognized, but usually all i had to do was unplug the thunderbolt cable, then plug it again, and then it mounted.
In my opinion, it couldn’t be anything else, then a hardware problem, maybe a loose contact on the Drobo, but it applies to both thunderbolt and the USB connectors.
If i had any chance to get to my Data thats stored on the Drobo, i would backup everything, and sell the Drobo. I never had any Problems connecting any device in my life, besides this Drobo. And as a filmmaker/cutter, i connected lots of drives.
Is there any Support in Germany? Can i send my Drobo somewhere without my HDDs in it, and can i still use them, after they fixed this Problem? Or has anybody any other idea what to do, since i tried everything over and over again?
It is impossible to work with this thing, if one can’t rely on it…
sorry for my english, i hope it’s still understandable…