So I recently got a 5D from a friend and I can’t get the 5D to show up in Device Manager or Drobo Dashboard when it is connected to a USB 3.0 Port, but it works on USB 2 ports.
The Drobo (3.5.2) and dashboard are fully up-to-date, I have manually updated the firmware (even though it was the current version), tried 3 different USB 3.0 cables that all work with other products, 4 different computers, tried on 2 Windows 10 PCs, 1 Windows 10 laptop, a Dell R710 (Server 2016 DC) with a USB 3.0 PCIe card (renesas chip) and updated all drivers.
The Drobo works fine plugged into all USB 2 ports when using any of the 3.0 cables. When it is plugged into a 3.0 port, the Drobo’s lights turn green after a few seconds, but it never is detected by the OS or the dashboard. Does anyone have any ideas or suggestions?