Dashboard will not show drobo when using iscsi works with usb

When i connect my Drobo to my server via iscsi, it does not display as a connected device in the management console. I tried the fix in the KB article below but its still not recognizing the device.

“The drive lights stay green on my iSCSI Drobo and Drobo Dashboard is installed on my Windows host, but Dashboard will still not discover my Drobo. I may also see “Authentication Error” when I try to connect a LUN.”


Following the instructions in KB, allows the device to connect, but when you close and reopen the iscsi initiator, the management reverts back to an inactive status.

I can connect via usb, but i have to restart Drobo every time i connect or disconnect the usb.

Thank you,