I have two Drobo 5D units. I can’t remember when I first got them, but it was years ago. I have never updated the firmware for the simple fact it would require another Drobo of equal capacity to back it up and I have not been able to afford that. So far, it has worked fine but a few days ago I upgrade my 2016 iMac 27 inch to Catalina 10.15.4. I received a notification that when the next upgrade comes it will not be compatible with my Drobo.
I thought I would have some time to figure out how to deal with this but then today I received a notification that I have a supplemental Catalina upgrade ready to be installed. I also got a Drobo Dashboard upgrade notification. I upgraded and then received the notification included at left in the screenshot. I followed through to the degree I was able, as shown at right in the screenshot. Yet, everytime I try to open dashboard, the notification at left reappears. I restarted my computer to no avail.
What do I need to do?
Oh, great! This form doesn’t even display the screenshot, in jpg or png!
Anyway: The notification stated:
"Please give Drobo Dash Service full disk access in order for firmware download, diagnostic upload and volume formatting to be allowed:
"Apple icon>System Preference>Security & Privacy>Privacy
From the left side of the Menu find “Full Disk Access”.
From the right side find “DDService64d” and check the box.
“Then relaunch Drobo Dashboard.”
I followed the process, but there is no “DDService64d” on the right side.
I did grant full access to the Drobo Dashboard app but it did not help.
I hope someone out there can help.