Drobo

Dashboard - Shutdown Error 7031 ?

Using Drobo Dashboard (with a Drobo S and Win XP), I encountered an error for the first time, when clicking the “Shutdown” command.

I recieved an error screen that said "DDService has encountered a problem and needs to close". got the following error and warning messages in the Win XP - System Event and Application Logs, as follows:


Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Drobo Dashboard Service service terminated unexpectedly.

Event Type: Warning
Event Source: PlugPlayManager
Event ID: 257
Description:
Timed out sending notification of target device change to window of "TransportManager Device Monitor


Although, I got the above errors, Drobo S did shutdown properly, in response to the dashboard shutdown command.

Note: I have used the Dashboard many times before without ever getting the above error, until now. BTW, I rebooted and re-tested the dashboard shutdown command and it worked perfectly with no error messages at all.

Just can’t figure why this error had occurred.
…As anyone encountered this error ? If so, Why does it happen and how to resolve ?

Hi Jennifer,

Is the above a known issue ? What causes it ? Is there a fix for it ?

I have never seen that error code before, neither has anybody here. I can google it. :slight_smile:

Seems like a timing error to me. The two were having a conversation and one walked away before the other was finished talking, so the talker got pissed off. :slight_smile:

Jennifer,

I was just searching your Knowledge Base and it lists the message I got on the error screen that popped up om my windows desktop, namily DDService has encountered a problem and needs to close".


Contents of Knowledge Base Article:

Dashboard Error: “DDService has encountered a problem and needs to close”

Operating Systems:

Windows (All)

Problem Description:

Users may sometimes encounter this error: “DDService has encountered a problem and needs to close”

Resolution(s):

Please download and install the latest version of Drobo Dashboard


Jennifer,

So, it sounds like this is the same bug ? What do you think ?

… Could it be fixed in the latest version, where as I am running the older version of DashBoard Vers. 168 ?

But I have never seen that code # before. With any of the cases or bug for the DDService has encountered a problem.

Jennifer,

FYI, … Just to let you know, I re-tested sevreal times, across days, and the problem does not occur anymore. So, I guess I will just have to chalk it up as a fluke, unless it re-occurs in the future.