Drobo

Dashboard 1.7.3 (OSX) not showing Drobo at all

My brand new Drobo (2nd Gen) came with Dashboard 1.6.8 and it will see and interact with my Drobo over Firewire with zero issues. But when I update to Dashboard 1.7.3, Dashboard sees nothing.

The Drobo mounts and works perfectly. I can use it from the Finder and Terminal with zero issues. Just the Dashboard 1.7.3 does not see it. Drobo is populated with 3 x 2TB 7200rpm drives. The drive works great - no problem with the drive at all.

I am back to Dashboard 1.6.8 which is working fine.

I’m running OS X Snow Leopard 10.6.5 and Drobo Firmware 1.3.7

Any ideas? Is this a known problem? Should I just stick like glue to 1.6.8 and ignore 1.7.3?

Any help or insight would be appreciated.

EG

You can try uninstalling then reinstalling Dashboard. Here is the KB article with the procedure.
http://support.datarobotics.com/app/answers/detail/a_id/107/kw/uninstall%20dashboard%20mac/r_id/100004

If this does not work, please open a support ticket.

Hi Kurt,

I did that several times. I opened a ticket to request a download link to the latest Dashboard - 1.8.2

Thanks

EG